Front Office Agent
We're looking for a candidate ready to migrate to Qatar
  • Conditions:
    • Salary 630$
    • Accommodation: Provided
    • Transportation: Provided
    • Work schedule : Provided
    • Visa, med.insurance, airfare: Provided
  • Responsibilities:
    • Guest Reception & Registration
    • Greet guests warmly upon arrival and ensure a smooth check-in process.
    • Verify guest reservations, process payments, and assign rooms.
    • Provide guests with hotel information, room details, and keycards.
    • Check-Out & Billing
    • Process guest check-outs efficiently, ensuring accurate billing.
    • Handle cash, credit card transactions, and invoice requests.
    • Address any outstanding charges or concerns before departure.
    • Guest Assistance & Concierge Services
    • Respond to guest inquiries regarding hotel services, facilities, and local attractions.
    • Assist guests with special requests, such as transportation, restaurant reservations, or tour bookings.
    • Provide recommendations for dining, entertainment, and shopping.
    • Reservation Management
    • Manage and update room reservations using the hotel's booking system.
    • Ensure accuracy in guest profiles, special requests, and preferences.
    • Coordinate with housekeeping and maintenance to ensure room readiness.
    • Communication & Coordination
    • Act as a liaison between guests and other departments (housekeeping, F&B, maintenance).
    • Maintain clear communication to ensure guest needs are met promptly.
    • Relay important information about VIP guests and special requests.
    • Problem Resolution & Guest Satisfaction
    • Address guest complaints and concerns professionally, ensuring a satisfactory resolution.
    • Escalate complex issues to management when necessary.
    • Follow up with guests to ensure their expectations are met.
    • Administrative Tasks
    • Maintain accurate records of guest transactions and correspondence.
    • Prepare reports related to occupancy, revenue, and guest feedback.
    • Ensure compliance with hotel policies and security procedures.
    • Brand Representation & Professionalism
    • Uphold the hotel’s service standards and brand image.
    • Maintain a professional appearance and courteous demeanor at all times.
    • Stay updated on hotel promotions, policies, and industry trends.
  • Requirements:
    • Education & Experience
    • High school diploma or equivalent (Bachelor’s degree in Hospitality Management or a related field is a plus).
    • Previous experience in front desk, guest services, or customer service roles (preferably in the hospitality industry).
    • Experience with hotel property management systems (PMS) like Opera, Fidelio, or similar is an advantage.
    • Skills & Competencies
    • Excellent Communication Skills – Fluent in English (additional languages are a plus).
    • Customer Service Orientation – Friendly, approachable, and committed to delivering exceptional guest experiences.
    • Strong Interpersonal Skills – Ability to interact professionally with guests from diverse backgrounds.
    • Problem-Solving Ability – Ability to handle guest concerns efficiently and calmly.
    • Multitasking & Organizational Skills – Capable of managing multiple tasks in a fast-paced environment.
    • Professional Appearance & Etiquette – Well-groomed, polite, and adheres to the hotel’s dress code.
    • Technical Skills
    • Proficiency in hotel management software (Opera, Fidelio, or similar systems).
    • Basic knowledge of Microsoft Office (Word, Excel, Outlook).
    • Ability to operate standard office equipment (phone systems, printers, card readers, etc.).
    • Availability & Flexibility
    • Willingness to work in shifts, including nights, weekends, and holidays.
    • Ability to handle high-pressure situations with a calm and positive attitude.
  • Location
    • Country, city: Qatar
GET IN TOUCH!
SEND YOUR RESUME TO:
recruitment@busy.az