Guest Relations Agent
We're looking for a candidate ready to migrate to Qatar
  • Conditions:
    • Salary 685$
    • Accommodation: Provided
    • Transportation: Provided
    • Work schedule : Provided
    • Visa, med.insurance, airfare: Provided
  • Responsibilities:
    • Guest Services & Assistance:
    • Greet and welcome guests warmly upon arrival.
    • Assist with check-in and check-out procedures, ensuring a smooth experience.
    • Address guest inquiries regarding hotel amenities, local attractions, and services.
    • Handle special requests such as room upgrades, transportation, and dining reservations.
    • Guest Satisfaction & Problem Resolution:
    • Proactively ensure guests have a pleasant stay by anticipating their needs.
    • Handle guest complaints and resolve issues in a professional and timely manner.
    • Coordinate with different departments (housekeeping, concierge, F&B) to fulfill guest requests.
    • Follow up with guests to ensure their satisfaction and gather feedback.
    • VIP & Special Guest Handling:
    • Provide personalized services for VIPs, repeat guests, and loyalty members.
    • Maintain detailed guest profiles, including preferences and past requests.
    • Arrange for special occasions such as birthdays, anniversaries, or honeymoon setups.
    • Communication & Coordination:
    • Act as a liaison between guests and hotel departments.
    • Maintain updated records of guest interactions and preferences.
    • Inform management about recurring guest issues or service improvements.
    • Administrative & Operational Support:
    • Manage guest bookings, inquiries, and requests via phone, email, or in person.
    • Assist in preparing reports related to guest satisfaction and service quality.
    • Stay updated on hotel promotions, events, and policies to provide accurate information.
  • Requirements:
    • Education & Experience
    • Bachelor’s degree or diploma in Hospitality Management, Tourism, or a related field (preferred).
    • Previous experience in guest relations, front office, or customer service roles within the hospitality industry.
    • Experience in handling VIP guests and high-end clientele is an advantage.
    • Skills & Competencies
    • Excellent Communication Skills – Fluent in English (additional languages are a plus).
    • Strong Interpersonal Skills – Ability to engage with guests and build positive relationships.
    • Customer Service Orientation – Passion for delivering high-quality, personalized service.
    • Problem-Solving Ability – Quick and effective resolution of guest concerns.
    • Multitasking & Organizational Skills – Ability to manage multiple tasks in a fast-paced environment.
    • Cultural Awareness – Understanding and respect for diverse guest backgrounds.
    • Professional Appearance – Well-groomed, with a polished and professional demeanor.
    • Technical Skills
    • Proficiency in hotel management software (Opera, Fidelio, or similar systems).
    • Basic knowledge of Microsoft Office (Word, Excel, Outlook).
    • Ability to use reservation and CRM systems to track guest preferences and feedback.
    • Availability & Flexibility
    • Willingness to work in shifts, including weekends and holidays.
    • Ability to handle high-pressure situations with a calm and positive attitude.
  • Location
    • Country, city: Qatar
GET IN TOUCH!
SEND YOUR RESUME TO:
recruitment@busy.az