Team Leader (Front Office)
We're looking for a candidate ready to migrate to Dubai UAE
- Conditions:
- 816$ + language allowance + Service Charge & Tips
- Duration of Employment Contract : 1-2 years
- Accommodation: provided
- Transportation: provided
- Medical insurance: provided
- Meal : free duty meal
- Employment visa: provided
- Responsibilities:
- Team Supervision & Leadership Supervise daily front office operations including reception, concierge, guest services, and bell desk.
- Lead, motivate, and support front office staff to deliver exceptional service.
- Provide on-the-job coaching, training, and performance feedback to team members.
- Ensure team members adhere to brand standards, grooming policies, and service protocols.
- Guest Service Excellence Act as the primary point of contact for resolving complex guest issues, complaints, or special requests.
- Oversee VIP guest arrivals, departures, and personalized services to ensure a memorable experience.
- Support the front office team in delivering a seamless check-in/check-out process.
- Operations & Coordination Ensure front desk operations are run efficiently and in line with daily schedules and occupancy forecasts.
- Coordinate with other departments (housekeeping, reservations, F&B, security) for smooth interdepartmental workflows.
- Manage shift handovers effectively, ensuring clear and accurate communication of key information.
- System Management & Reporting Monitor front office systems (e.g., Opera, PMS) to ensure accurate billing, reservations, and guest profiles.
- Prepare and submit shift and daily reports including occupancy, revenue, and guest feedback. Identify and report any system issues or operational challenges to management. Communication & Conflict Resolution Handle guest complaints or staff issues with diplomacy and professionalism.
- Facilitate open communication between team members and management. Maintain a strong presence at the front desk to lead by example and support team morale.
- Quality Control & Compliance Ensure front office activities are in compliance with hotel policies, procedures, and safety standards.
- Monitor guest feedback (online and internal surveys) and take corrective actions where necessary.
- Support audits and implement recommendations from quality assurance teams.
- Requirements:
- Education & Qualifications High school diploma or equivalent (required) Degree or diploma in Hospitality Management or related field (preferred) Additional leadership or customer service certifications are a plus
- Experience Minimum 2–4 years of front office experience in the hospitality industry
- At least 1 year in a supervisory or team leader role Experience in 4- or 5-star hotels or luxury environments is strongly preferred Proven track record in guest service and operational coordination
- Language Skills Fluency in English (spoken and written) is essential
- Technical Skills Proficiency in hotel property management systems (PMS) such as Opera, Fidelio, or similar Working knowledge of MS Office (Excel, Word, Outlook)
- Familiarity with POS systems, reservation platforms, and digital guest service tools
- Leadership & Interpersonal Skills Strong leadership and motivational abilities Excellent interpersonal and communication skills Ability to coach, guide, and supervise a multicultural team Conflict resolution and problem-solving skills Strong organizational and time management capabilities
- Professional Attributes Professional appearance and grooming in line with brand standards Guest-focused, solution-driven, and calm under pressure Attention to detail, discretion, and high emotional intelligence Ability to work flexible shifts, including nights, weekends, and holidays Commitment to service excellence and continuous improvement
- Values & Work Ethic Team-oriented with a proactive approach Integrity, reliability, and accountability Willingness to lead by example and uphold hotel values
- Location
- Country, city: Dubai UAE
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